Last Updated: 25-09-2026
At Surya Towers, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations, modifications, no-shows, and refunds are handled.
The specific cancellation terms applicable to your reservation are displayed during the booking process and in your booking confirmation.
1. Cancellation Policy
Cancellation conditions vary depending on:
- Property;
- Room type;
- Rate plan;
- Booking dates;
- Number of guests;
- Promotional offer; and
- Time of cancellation.
Before completing your booking, please review the cancellation conditions shown for your selected room and rate.
2. Free Cancellation
Where a reservation offers free cancellation, you may cancel within the specified cancellation period without a cancellation fee.
The exact cancellation deadline will be displayed during booking and in your confirmation.
Cancellation after the free-cancellation deadline may result in a cancellation fee.
3. Non-Refundable Bookings
Some rates are offered as non-refundable.
If you select a non-refundable rate, you may not be entitled to a refund if you cancel, modify, or fail to use the reservation, except where required by applicable law or expressly stated in the booking conditions.
4. Partial Refunds
Where permitted under the applicable booking terms, a partial refund may be issued after deducting applicable cancellation charges, used nights, service fees, or other non-refundable amounts.
The amount of any refund will depend on the specific reservation conditions.
5. No-Show
If you do not arrive at the Property and do not cancel your reservation within the applicable cancellation period, the reservation may be treated as a “no-show.”
A no-show may result in:
- Loss of the amount paid;
- A no-show fee; or
- Charges for one or more nights,
depending on the applicable booking terms.
6. Early Departure
If you check out earlier than the dates stated in your reservation, you may still be charged for the unused nights unless the Property’s applicable policy provides otherwise.
Please contact the Property or [Website Name] before changing your stay.
7. Modification of Reservations
Requests to change dates, room types, guest numbers, or other booking details are subject to availability and the applicable rate conditions.
A modification may result in a change in price or additional fees.
8. Refund Processing
Where a refund is approved, the refund will generally be processed through the original payment method where technically and legally possible.
The time required for the refund to appear in your account may depend on the payment provider, bank, or card issuer.
[Website Name] does not control the processing time of third-party financial institutions.
9. Property Cancellation
In exceptional circumstances, a Property may be unable to honor a confirmed reservation.
Where this occurs, we may work with the Property to arrange alternative accommodation or another appropriate solution, subject to availability and applicable terms.
If an alternative cannot be arranged, the applicable refund will be handled in accordance with the booking terms and applicable law.
10. Force Majeure and Exceptional Circumstances
Certain events outside the reasonable control of the guest, Property, or Surya Towers may affect a reservation.
Examples may include:
- Natural disasters;
- Government restrictions;
- Major public emergencies;
- Severe infrastructure failures; or
- Other extraordinary events.
Any cancellation or refund resulting from such circumstances will be handled according to the applicable booking terms and applicable law.
11. Promotional and Special Rates
Special promotional rates may have different cancellation and refund conditions.
Always review the terms associated with a promotional offer before completing your booking.
12. How to Cancel
You can cancel your reservation through:
Website: [Booking Management URL]
Email: info@suryahotels.com
Phone: [Phone Number]
You may be required to provide your booking reference and the email address or phone number associated with the reservation.
13. Questions About Refunds
If you believe you are entitled to a refund but have not received it within the expected processing period, please contact our support team.
Please provide your booking reference so that we can investigate the matter.
14. Contact Us
[Company Legal Name]
[Registered Address]
Email: [Support Email]
Phone: [Phone Number]