Last Updated: [Date]
Welcome to [Website Name]. These Terms & Conditions (“Terms”) govern your access to and use of the [Website Name] website, mobile application, and related services (collectively, the “Platform”).
By accessing or using our Platform, making a reservation, creating an account, or otherwise using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Platform.
1. About Our Service
[Website Name] operates an online platform that allows users to search for, compare, and book accommodation offered by participating hotels, resorts, homestays, and other accommodation providers (“Properties”).
Unless expressly stated otherwise, [Website Name] acts as an intermediary between users and Properties. The accommodation itself is provided by the relevant Property, and the Property is responsible for providing the accommodation and services described in the applicable booking.
2. Eligibility
You must be legally capable of entering into a binding agreement to use our services.
By using the Platform, you confirm that:
- The information you provide is accurate and complete.
- You are authorized to make the booking.
- You will use the Platform only for lawful purposes.
- You will comply with these Terms and applicable laws and regulations.
If you are making a booking on behalf of another person, you confirm that you have their authorization to do so.
3. User Accounts
Certain features may require you to create an account.
You are responsible for:
- Maintaining the confidentiality of your login credentials.
- Providing accurate account information.
- Updating your information when necessary.
- All activity carried out through your account.
You must notify us promptly if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts that contain false information or are used in violation of these Terms.
4. Searching and Booking Accommodation
The Platform allows you to search for accommodation based on availability, dates, location, price, facilities, and other criteria.
A booking is confirmed only after you receive a booking confirmation from [Website Name] or the applicable Property, as specified during the booking process.
Availability and prices may change until a reservation is successfully confirmed.
5. Booking Information
You are responsible for ensuring that all booking information is correct, including:
- Guest name(s)
- Number of guests
- Check-in date
- Check-out date
- Room type
- Contact information
- Special requests
Errors in booking information may affect your reservation and may result in additional charges or cancellation fees.
6. Prices and Taxes
Prices displayed on the Platform may include or exclude taxes, service fees, or other charges depending on how the price is presented.
The total price payable will be displayed before you complete your booking, wherever applicable.
Additional charges imposed by the Property, such as deposits, parking fees, extra-bed charges, resort fees, or other optional services, may apply and will be communicated where reasonably possible.
7. Payments
Depending on the booking, payment may be collected:
- At the time of booking;
- At the Property during check-in or stay; or
- Through another payment arrangement displayed during booking.
Where online payment is available, you authorize [Website Name] or its authorized payment service provider to process the applicable payment.
You agree not to use fraudulent payment methods or payment information that you are not authorized to use.
8. Cancellation and Refunds
Cancellation and refund conditions vary by Property, room type, rate plan, and booking.
The cancellation terms applicable to your reservation will be displayed during the booking process and/or in your booking confirmation.
Please review the applicable cancellation policy before completing your reservation.
No-show and late-cancellation charges may apply.
9. Changes to Bookings
Requests to change a reservation are subject to availability and the applicable Property’s policies.
Changes may result in:
- Additional charges;
- Changes to the room rate;
- Cancellation fees;
- Changes to taxes or other applicable charges.
A booking is not considered changed until you receive confirmation of the modification.
10. Check-In and Check-Out
Check-in and check-out times are determined by the relevant Property.
Guests may be required to provide valid identification and comply with the Property’s check-in requirements.
Properties may require a security deposit, credit-card authorization, or other form of guarantee.
11. Property Rules
Guests must comply with the rules and policies of the Property during their stay.
These may include rules relating to:
- Smoking;
- Pets;
- Visitors;
- Noise;
- Maximum occupancy;
- Children;
- Identification;
- Alcohol;
- Parking;
- Security deposits; and
- Damage to Property.
Failure to comply with Property rules may result in additional charges or termination of the stay, subject to applicable law.
12. Property Information
We make reasonable efforts to ensure that information displayed on the Platform is accurate. However, accommodation information, photographs, descriptions, facilities, prices, and availability may be provided or updated by Properties.
We do not guarantee that every description, photograph, facility, or piece of information will always be completely current or error-free.
13. Special Requests
You may submit special requests during the booking process.
Special requests are subject to availability and are not guaranteed unless expressly confirmed by the Property.
Examples include:
- Early check-in;
- Late check-out;
- Extra beds;
- Specific room locations;
- Airport transfers;
- Accessibility requirements; and
- Other additional services.
14. Prohibited Activities
You must not:
- Use the Platform for unlawful purposes.
- Provide false or misleading information.
- Make fraudulent or speculative reservations.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the Platform.
- Copy, reproduce, or commercially exploit Platform content without permission.
- Use automated systems to scrape or collect information without authorization.
- Abuse promotional offers or referral programs.
15. Intellectual Property
All intellectual property rights in the Platform and its original content, including our branding, logos, software, designs, text, graphics, and other materials, belong to [Company Legal Name] or its licensors unless otherwise stated.
You may use the Platform for personal and lawful purposes only.
16. Third-Party Services
The Platform may contain links to or integrate with third-party services, including payment providers, maps, travel services, or other external platforms.
Third-party services may be governed by their own terms and privacy policies.
We are not responsible for third-party services except to the extent required by applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, [Company Legal Name] will not be responsible for indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform or accommodation services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
18. Events Beyond Our Control
We will not be responsible for delays, cancellations, interruptions, or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, public emergencies, strikes, infrastructure failures, or other force majeure events.
Your rights regarding refunds or alternative accommodation will depend on the applicable booking terms and applicable law.
19. Suspension or Termination
We may suspend or terminate access to the Platform where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, or creates a security or legal risk.
20. Complaints and Disputes
If you experience an issue with a booking, please contact our customer support team at:
Email: [Support Email]
Phone: [Phone Number]
We will make reasonable efforts to assist in resolving booking-related complaints.
21. Governing Law
These Terms shall be governed by the laws of [State/Country], without prejudice to any mandatory consumer protections that may apply to you.
Any dispute shall be subject to the jurisdiction of the courts of [City, State, Country], unless applicable law provides otherwise.
22. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be published on this page with a revised “Last Updated” date. Your continued use of the Platform after an update constitutes acceptance of the updated Terms to the extent permitted by law.
23. Contact Us
If you have questions regarding these Terms, contact us:
[Company Legal Name]
[Registered Address]
[City, State, PIN/Postal Code, Country]
Email: [Legal/Support Email]
Phone: [Phone Number]