Last Updated: [Date]
These Hotel & Property Terms describe common rules and requirements that may apply when you stay at a hotel, resort, homestay, serviced apartment, or other accommodation booked through [Website Name].
Individual Properties may have additional rules. The specific policies displayed during your booking and included in your booking confirmation should be reviewed before arrival.
1. Check-In
Check-in times are determined by the individual Property.
Guests may be required to provide:
- Valid government-issued identification;
- Booking confirmation;
- Contact information; and
- Payment or security-deposit information where applicable.
Early check-in is subject to availability and may involve an additional charge.
2. Check-Out
Guests must check out by the time specified by the Property.
Late check-out is subject to availability and may incur additional charges.
If you require a late check-out, please contact the Property in advance.
3. Guest Identification
Properties may require valid identification from guests at check-in in accordance with applicable laws and their internal policies.
The name on the booking may need to match the identification presented at check-in.
4. Minimum Age
Certain Properties may have minimum-age requirements for the person making or occupying a reservation.
Where applicable, these requirements will be displayed during the booking process or communicated by the Property.
5. Occupancy Limits
Guests must not exceed the maximum occupancy specified for the booked room.
Additional guests may be permitted only with the Property’s approval and may incur additional charges.
6. Children and Infants
Policies regarding children and infants vary between Properties.
Depending on the Property, additional charges may apply for:
- Children;
- Infants;
- Extra beds; or
- Cribs.
Please review the Property’s child and occupancy policy before booking.
7. Extra Beds and Cribs
Extra beds and cribs are subject to availability.
A Property may charge an additional fee for these services.
Requests for extra beds or cribs should be made during booking or before arrival whenever possible.
8. Pets
Pet policies vary by Property.
Some Properties may allow pets subject to restrictions and additional charges, while others may prohibit pets entirely.
Please check the applicable Property’s pet policy before booking.
9. Smoking
Smoking is permitted only in areas designated by the Property.
Where smoking is prohibited, guests may be charged cleaning or other applicable fees for violating the Property’s smoking policy.
10. Damage and Security Deposits
A Property may require a refundable security deposit or payment-card authorization at check-in.
Guests may be responsible for reasonable costs resulting from damage to the Property, its rooms, furniture, equipment, or other facilities caused by the guest or members of their party, subject to applicable law.
11. Visitors and Additional Guests
Properties may restrict visitors who are not included in the reservation.
Guests should check with the Property before bringing visitors to the room or premises.
Additional charges or identification requirements may apply.
12. Noise and Conduct
Guests are expected to behave respectfully and avoid conduct that disturbs other guests, staff, or nearby residents.
The Property may take appropriate action where guests:
- Create excessive noise;
- Engage in threatening or abusive behavior;
- Damage Property;
- Engage in unlawful activities; or
- Seriously disturb other guests.
Any action taken will be subject to applicable law and the Property’s policies.
13. Parking
Parking availability, fees, reservations, and restrictions vary by Property.
Parking is not guaranteed unless explicitly included or reserved as part of your booking.
14. Facilities and Amenities
Facilities and amenities advertised by a Property may be subject to:
- Availability;
- Maintenance;
- Seasonal operation;
- Weather conditions;
- Local restrictions; or
- Temporary closure.
Where possible, Properties may notify guests of significant changes to advertised facilities.
15. Special Requests
Special requests are subject to availability and are not guaranteed unless expressly confirmed.
Examples include:
- Specific bed types;
- High-floor rooms;
- Connecting rooms;
- Accessible rooms;
- Early check-in;
- Late check-out;
- Room location; and
- Additional amenities.
16. Accessibility
Guests requiring accessibility features should communicate their requirements during the booking process.
While we and participating Properties will make reasonable efforts to accommodate requests, availability of specific accessibility features varies between Properties.
17. Local Laws and Property Rules
Guests must comply with applicable laws and regulations as well as reasonable rules established by the Property.
Certain Properties may have additional requirements relating to identification, visitors, local regulations, security, or other matters.
18. Security and Personal Belongings
Guests are responsible for taking reasonable care of their personal belongings.
Where available, guests should use the Property’s designated safe or security facilities.
Neither [Website Name] nor the Property will be responsible for loss or damage except to the extent required by applicable law.
19. Additional Charges
Additional charges may apply for services or circumstances such as:
- Extra guests;
- Extra beds;
- Food and beverages;
- Room service;
- Parking;
- Laundry;
- Damages;
- Late check-out;
- Smoking violations; or
- Other optional services.
Applicable charges should be communicated by the Property where reasonably possible.
20. Property-Specific Rules
Individual Properties may have additional terms relating to:
- Check-in and check-out;
- Cancellation;
- Deposits;
- Minimum age;
- Children;
- Pets;
- Smoking;
- Parking;
- Visitors;
- Events;
- Security; and
- Other services.
Where Property-specific terms conflict with these general terms, the Property-specific terms displayed during your booking will generally apply to the relevant reservation, subject to applicable law.
21. Questions or Issues During Your Stay
If you experience an issue during your stay, we recommend contacting the Property directly as soon as possible so that it has an opportunity to resolve the issue.
You may also contact [Website Name] customer support at:
Email: [Support Email]
Phone: [Phone Number]
22. Contact Information
[Company Legal Name]
[Registered Address]
[City, State, PIN/Postal Code, Country]
Email: [Support Email]
Phone: [Phone Number]